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FAQ

50% off first 8 Weeks

WOODFORD GREEN: 020 8504 1700

LITTLE HEATH: 020 3848 9494

General

Ground Floor Lift View

No, we do not offer 24 hour access. For security reasons we offer access to the site only during our opening hours.

Mon – Fri 8am – 6pm
Sat – Sun 10am – 3pm
Bank Holiday – 10am – 3pm

 

At weekends we are open Saturday and Sunday 10am – 3pm

Paperwork can be completed on-line or in-person.

We use DocuSign for on-line

The costs are the storage fees, the StoreProtect (content protection) fee and the cost of your padlock (optional). At present we do not take a deposit fee

Your first payment must be either by debit or credit card. Subsequent payments can either be taken by direct debit or by automatic monthly withdrawals from your card.

We do not accept American Express.

Please Note for security reasons we do not accept cash for storage and StoreProtect (content protection) fees. 

Almost anything can be stored in our units – from furniture to books and clothes, office equipment to excess stock. Please note however, that we cannot store the following items:

– food or perishable goods;
– birds, fish, animals or any other living creatures; – combustible or flammable materials or liquids such as gas, paint, petrol, oil or cleaning solvents;
– firearms, explosives, weapons or ammunition;
– chemicals, radioactive materials, biological agents;
– toxic waste, asbestos or other materials of a potentially dangerous nature;
– any item which emits any fumes, smell or odour;
– any illegal substances, illegal items or goods illegally obtained; compressed gases.

StoreProtect

Ground Floor Lift View

BWI Self Storage removes the hassle of insurance (StoreProtect) as we can arrange to have goods insured directly with Lonham Group Ltd at a rate of £1.50 per £1,000 of cover per 7 days.  Please consider the value of the goods you wish to store carefully.

Yes, we always recommend using our own specialist self storage StoreProtect, which in the event of a claim, will provide you with both the appropriate cover and dedicated support. However, if you wish you can use alternative insurance, but we will request that you show it is as comprehensive as our policy.

Your insurance certificate will be reviewed by us to ensure the following:

  • The certificate is current. All certificates last for one year and have an expiry date.
  • The certificate states that the cover provided matches that covered within our insurance policy. These are: Actual physical loss of or damage to your goods caused by fire, lightning, aircraft, explosion, earthquake, riot, strike, civil commotion, malicious damage, storm, flood, ingress of water or other liquid substance, burst pipes, escape of water from fixed installations, moth, insect or vermin damage caused by an external source, impact by vehicles, and theft accompanied by forcible and violent entry or exit from the building or storage room.
  • The certificate must state that it covers goods stored in ‘any unspecified warehouse or storage unit’ or ‘anywhere in the UK’ or the certificate must name the store you are storing at and the full postal address of the premises.
  • The stored goods value given on your insurance inventory does not exceed the value on the certificate.
  • The certificate needs to be in the name of the Customer on the Licence, or the Customer noted on the Licence, as the owner of the goods.
  • In addition, you will have needed to complete your inventory, which should identify any valuable items you have placed in storage.

Please remember it is your responsibility to keep your StoreProtect (content protection) documentation valid and up to date.

  • Actual physical loss of or damage to your goods caused by fire, lightning, aircraft, explosion, earthquake, riot, strike, civil commotion, malicious damage, storm, flood, ingress of water or other liquid substance, burst pipes, escape of water from fixed installations, moth, insect or vermin damage caused by an external source, impact by vehicles, and theft accompanied by forcible and violent entry or exit from the building or storage room.

Personal

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Business

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Security

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